Fly Low Cost

Travel Information & Conditions

This page provides details on travel information & conditions generally applied by the various low cost airlines. For specifics that may differ from airline to airline, please visit the airline's Website and view their "Contract of Carriage" for full details.

Transportation by (inter)national airlines is subject to the terms and conditions described on this page, as well as those contained on any ticket or published in Carrier's schedule. By purchasing a ticket or accepting transportation, the passenger agrees to be bound thereby.

Definitions

"Agreed Stopping Places" means those places, except places of departure and the place of destination, set forth in the Ticket of shown in Carrier's timetables as places at which the aircraft is scheduled to stop en route. 

"Airport" means the airport from/at which the direct or connecting flight on which the Passenger holds confirmed space is planned to depart/arrive, or some other airport serving the same metropolitan area, provided that the Passenger accepts the transportation to the other airport. 

"Alternate Transportation" means comparable air transportation, or other transportation used by the Passenger at no extra cost, that at the time such arrangements are made is planned to arrive at the airport of the Passenger's next stopover, or if none, at the airport of the Passenger's destination, not later than two (2) hours after the planned arrival of the Passenger's original flight. 

"Baggage" means all luggage, including suitcases, garment bags, tote bags, packages, camera and electronic bags, computer and equipment cases, briefcases, personal computers, and similar articles, whether carried by the passenger in the cabin or carried in the cargo compartments. Coats and wraps, when carried by the passenger in the passenger cabin, will not be considered as baggage.
   

"Baggage Check" means those portions of the ticket which provide for the carriage of passenger's checked baggage and which are issued by Carrier as a receipt for the passenger's checked baggage.

"Baggage (Identification) Tag" means a document issued by Carrier solely for identification of check baggage, the baggage (strap) tag portion of which is attached by Carrier to a particular article of checked baggage and the baggage (claim) tag portion of which is given to the passenger. 

"Carriage" means the transportation of passengers and/or baggage by air, gratuitously or for hire, and all services of Carrier incidental thereto. 

"Carrier" means the low cost airline on which a flight has been booked. 

"Carrier's Regulations" means rules, other than these Conditions of Carriage, published by the Carrier and in effect on the date of booking governing carriage of Passengers and/or Baggage and shall include applicable Tariffs in force and are available at Carrier's offices, check-in and on Carrier's Website. 

"Checked Baggage" means baggage of which Carrier takes sole custody and for which Carrier has issued a Baggage Check and Baggage (claim) Tag(s). 

"Comparable air transportation" means transportation provided by air carriers holding certificates of public convenience and necessity, or foreign air carriers holding foreign permits, issued by the Department of Transportation and authorizing the transportation of persons. 

"Condition of Carriage" means these Conditions of Carriage for Passengers and Baggage. 

"Confirmation Number" means the number the Passenger is given by the Carrier to identify each flight reservation made by the Passenger and confirmed by the Carrier. 

"Confirmed Reserved Space" means space on a specific date and on a specific flight of Carrier which has been requested by a Passenger and which Carrier or its Authorized Travel Agent has verified, by appropriate notation on the ticket or in any other manner provided by this Contract of Carriage, as being reserved for the accommodation o the Passenger. 

"Damage" includes death, wounding or bodily injury to a Passenger and loss, partial loss, theft or other damage to Baggage of whatsoever nature arising out of or in connection with carriage or other services incidental thereto performed by the Carrier. 

"Days" means full calendar days, including Sundays and legal holidays; provided that, for the purpose of notification, the balance of the day upon which notice is dispatched shall not be counted and when the last day falls on Sunday or a legal holiday such Sunday or legal holiday will not be counted. 

"Direct flight" means "same plane" service between the origin and destination points with scheduled stops at one or more intermediate points. With the exception of unexpected ground delays or other unforeseen flight disruptions, passengers on direct flights are not required to disembark the aircraft at any intermediate stop. 

"Flight Coupon" means the portion of the passenger ticket which is good for carriage. 

"Handicapped Individual" means a person who:

• has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities; 

• has a record of such an impairment, or 

• is regarded as having such an impairment, as further defined in the Department of Transportation regulations. 

"Infant Fare" means the fare charged for an infant between the age of 1 day to under two years of age occupying a seat with an country's Federal Aviation Association approved car seat.

"Involuntary Refund" means a refund made to a passenger who is prevented from using the carriage provided for by his ticket because of cancellation of his flight, inability of Carrier to provide previously confirmed space, postponement or delay of flight or refusal of carriage.

"Nonstop flight" means a flight scheduled to operate between the origin and destination points without intermediate stops. 

"One Way" means travel from one point to another. 

"Passenger" means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier. 

"Passenger Coupon" means that portion of the passenger ticket constituting the passenger's written evidence of the Contract of Carriage. 

"Passenger Ticket" means that document issued by Carrier or authorized travel agent which provides for the carriage of the passenger occupying a single seat. 

"Prepaid Ticket Advice (PTA)" means the notification between offices of Carrier that a person in one location has purchased and requested issuance of prepaid transportation as described in the authority to another person in another location. 

"Qualified Handicapped Individual" means an individual with a disability who:

1. with respect to accompanying or meeting a traveler, use of ground transportation, using terminal facilities or obtaining information about schedules, fares or policies, takes those actions necessary to avail himself or herself of facilities or services offered by Carrier to the general public, with reasonable accommodations, as needed, provided by Carrier; 

2. with respect to obtaining a ticket for air transportation on Carrier, offers or makes a good faith attempt to offer to purchase or otherwise to validly obtain a ticket; or 

3. with respect to obtaining air transportation on other services or accommodations required by the Department of Transportation regulations:

• purchases or possesses a valid ticket for air transportation on Carrier and presents himself or herself at the airport for the purpose of traveling on the flight for which the ticket has been purchased or obtained; 

• meets reasonable, nondiscriminatory Contract of Carriage requirements applicable to all passengers; and 

• whose carriage will not violate the requirements of the Federal Aviation Regulations or, in the reasonable expectation of Carrier personnel, jeopardize the safe completion of the flight or the health or safety of other persons.

"Round Trip" means travel from one point to another and return to the first point on Carrier's Scheduled Air Service assigned for travel between the two points. 

"Scheduled Air Service" means any flight scheduled in the current edition of the Official Airlines Guide, Carrier's published schedule or the computer reservation system used by Carrier. 

"Station" means any airport in which Carrier provides Scheduled Air Service.

"Stopover" means a break in Passenger's journey at an Agreed Stopping Place, which break has been agreed to in advance by the Carrier. 

"Tariff" means the fares, charges and conditions applicable thereto. Any reference to Tariff shall be deemed to be a reference to the Contract of Carriage - Passenger.

"Ticket" means "Passenger Ticket and Baggage Check" including all flight, passenger and other coupons therein issued by Carrier, which provides for the carriage of the Passenger and his baggage. 

"Ticketless travel authorization" means the electronically recorded information in Carrier's computer reservation system that provides for the carriage of the passenger and his or her baggage. 

"Unchecked Baggage" which is equivalent to hand luggage is baggage other than checked baggage. 

"We", "our", "ourselves" and "us" means "Carrier" (see above). 

"Website" means the internet site provided by the Carrier for the purpose of Passengers making online reservations. 

"You", "your" and "yourself" means "Passenger" (see above). 

Baggage

Acceptance of Baggage - General 

It is strongly recommended to visit Carrier's Website for details on conditions related to Baggage and Carry-on items.

1. Inspection - All baggage tendered for transportation is subject to inspection by Carrier. Inspections will carried out in presence of its owner, the Passenger.

• For reasons of safety and security, we may require you to permit a search, x-ray or other type of scan to be made of your person and your Baggage, and may so search or have searched your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable items which have not been presented to us in accordance to regulations. If you are unwilling to comply with such requirement we may refuse without refund or other liability to carry you or your Baggage. In the event that a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such damage unless due to our fault or negligence.

• If required, you must attend the inspection of your Baggage, checked or unchecked, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you through your failure to comply with this requirement.

2. Acceptance - Carrier will accept as baggage such personal property as is necessary or appropriate for the wear, use, comfort or convenience of the passenger, as the personal property of the fare-paying ticket holder and not intended for sale to other persons, subject to the following conditions:

• Carrier will refuse to accept baggage for transportation on any flight other than the one on which the passenger is transported; 

• Carrier will refuse to accept any property for transportation if it cannot withstand ordinary handling, or if its weight, size, or character renders it unsuitable for transportation on the particular aircraft on which it is to be carried unless passenger releases Carrier from liability; 

• Each piece of luggage tendered to Carrier for carriage must have fixed thereto a current identification tag or label containing the passenger's name, address and telephone number (if available); 

• Carrier will not accept as baggage any item of which exceeds a certain size or which weighs more than a certain weight (see Carrier for details), except as specified elsewhere in this Contract; 

• Carrier will refuse to accept property as baggage which, because of its nature or characteristics, might cause damage to other baggage; 

• Carrier will not accept as baggage any article which cannot be carried in the baggage compartment of the aircraft. 

Cabin Carry-on Baggage

1. Carrier will determine whether or not any property of a passenger, because of its weight, size, or character, shall be carried in the passenger cabin on the aircraft. Carrier normally has available at each departure gate a sizing box for determining size limitations of carryon baggage. Hard sided items (those with inflexible surfaces) may be placed only on the floor of the overhead bin or underneath the passenger seat. Soft-sided baggage, other garments and attaché briefcases may be placed in the overhead compartment bins. Carryon baggage is the sole responsibility of the passenger. 

2. Passengers are restricted to a number of carryon items in main cabin (see Carrier for details). These items will include garment bags, briefcases and personal effects provided that such additional piece(s) of items are carried onboard the aircraft without required assistance, retained in the passenger's custody, and are capable of being stowed under the passenger's seat or in an overhead compartment. Carrier reserves the right to further restrict the number of carryon items. 

3. In addition to the cabin baggage allowance provided herein, personal items, such as a male/female purse of reasonable size, small camera, reading matter, food for consumption en route, may be carried onboard the aircraft and retained in the passenger's custody. 

4. Mobility and other assistive devices upon which a Qualified Handicapped passenger is dependent may be carried in addition to the cabin baggage allowance. 

5. Bass viola, cello, guitar and other musical instruments whose size prevents the instrument from being handled as normal carryon luggage and computers, calculators and parts thereof will be accepted subject to the following: 

• The instrument must be contained in a case; 

• The charge applicable to transportation of this instrument and its case will be 100% of the applicable adult fare. 

• The instrument must be secured in the first window seat aft of a floor to ceiling bulkhead; 

• Reservations for the seat or seats occupied by the instrument will be accepted when the passenger's reservation is made. 

6. Carrier will refuse baggage articles or items that may be harmful or dangerous to a passenger, the crew or the aircraft, including:

• Wheelchairs with spill able batteries, extra oxygen for personal or for premeditated use, stretchers, full-size prams, or engines.

• Knives of any size or material may not pass the security checkpoint as carry-on items. These include, but are not limited to, pocketknives, retractable blades, box cutters, scissors, ice picks, letter openers, metal nail files etc.
  Flammable liquids and solids such as lighter or heater fuels, paint, and matches.

• Poisons such as insecticides, weed killers, arsenic, and cyanide.

• Radioactive material, Oxidizing materials and Organic peroxides such as bleaches and fiberglass repair kits.

• Firearms and explosives such as handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers. (see Carrier for details on exceptions).

• Infectious substances such as bacteria and viruses.

• Corrosives such as mercury, acids, alkalis, and wet-cell batteries.

• Compressed gases such as deeply refrigerated flammable, non-flammable, and poisonous gases like butane, oxygen, propane, and aqualung cylinders.

If you have any questions regarding baggage, please check with the airline in advance of travel.

Checking of Baggage

1. Carrier will check the baggage of a fare-paying passenger when tendered at the airport office of Carrier in advance of flight departure time as prescribed by the Carrier. Carrier will not check property so tendered to a point:

• Beyond the destination indicated on a passenger's ticket; 

• Beyond a point at which the passenger desires to resume possession of his/her baggage; 

• On a flight, unless accompanied by the passenger;

2. Carrier will not hold and check baggage for future flights. 

Free Baggage Allowance

Upon presentation by a fare-paying passenger of a valid ticket, Carrier will allow the following free baggage allowance:

1. Checked Baggage – Each ticketed customer may travel with a number of (see Carrier for details) bags free of charge. Passengers can carry on and/or check bags. The first bag must not exceed a certain size or weigh more than a certain weight (see Carrier for details). 

2. Military passengers traveling on permanent change of station orders will be permitted to substitute as checked baggage one duffel bag, sea bag or B-4 bag which exceeds the dimension stated in (1) above, provided that same does not exceed the weight and a certain size (see Carrier for details). 

3. Sporting Equipment – One item of sporting equipment (see Carrier for details) will be included in determining the free baggage allowance whether or not presented as a single piece. If not included in the free baggage allowance, the item will be subject to the applicable excess baggage charges. 

4. One infant stroller and one infant car seat will be checked in addition to free baggage allowance at no charge for each fare paying passenger. 

5. Firearms - Carrier will refuse to accept any firearms and/or ammunition for transportation unless otherwise documented (see Carrier for details).

6. Mobility and assistive devices which cannot be carried in the cabin due to space limitations will be checked and carried in addition to free baggage allowance, without charge, provided the passenger is dependant upon such items. 

Excess Baggage Charge

1. Application - Excess baggage charges specified by the Carrier will be applicable from the point at which the baggage is accepted to the point to which the baggage is checked. 

2. Charges - Baggage in excess of free allowance will be charged. Baggage in excess of a certain size will be charged an oversize charge. See Carrier for details on charges. 

3. Exceptions - Some articles may be excluded from the baggage weight and size restrictions and shall be acceptable for transportation upon compliance with the special packing requirements and payments of assigned excess baggage fees. See Carrier for details on exceptions.

Baggage - Limitation of Liability

1. The liability, if any, of Carrier for loss of, damage to or delay in the delivery of checked or unchecked baggage or its contents is limited to the proven amount of damage or loss, but in no event shall be greater than a maximum liability amount (see Carrier for details) per fare paying passenger unless the passenger at time of check-in has declared a higher valuation and paid an additional charge per one hundred of excess valuation. Carrier's liability with respect to mobility aids and assistive devices checked and carried by Carrier will be limited to, but no greater than a maximum liability amount (see Carrier for details) per fare-paying passenger.  Carrier will compensate the passenger for all reasonable, documented direct and consequential damages incurred as a result of the loss, damage or delayed delivery of such baggage up to the limit of liability or declared valuation, whichever is higher, provided the passenger has exercised reasonable effort to minimize the amount of damage. Actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less any applicable depreciation for prior usage.

2. Carrier will be liable for such personal property only for the period in which it is in the custody of Carrier. Carrier will assume no liability or responsibility for property carried onboard an aircraft by a passenger and retained in the custody of the passenger. 

3. When excess value is declared, baggage will be checked and excess valuation charges collected only to point of stopover or to destination. 

4. The declared value of personal property, including baggage, shall not exceed a maximum liability amount (see Carrier for details). Excess valuation will not apply to money, jewelry, cameras, video and electronic equipment (including computers), silverware, negotiable papers, securities, business documents, samples, items intended for sale, paintings, antiques, artifacts, manuscripts, furs, irreplaceable books or publications and similar valuables. 

5. While every reasonable effort will be made to return items inadvertently left behind by passengers, Carrier assumes no liability for property carried onboard the aircraft by the passenger. 

6. Carrier will not be responsible for money, jewelry, cameras, video and electronic equipment (including computers), silverware, negotiable papers, securities, business documents, samples, items intended for sale, paintings, antiques, artifacts, manuscripts, furs, irreplaceable books, or publications and similar valuables contained in checked or unchecked baggage. 

Fragile and Perishable Items as Baggage

Carrier will accept previously damaged, improperly packed, fragile or perishable items for carriage as checked baggage only at its sole discretion and then only at the passenger's own risk and without liability to Carrier.

Collection and Delivery of Baggage

1. You shall collect your Baggage as soon as it is available for collection at places of destination or stopover. If you do not collect it within a reasonable time, we may charge a storage fee. If Checked Baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without any liability to you.

2. Only the bearer of the Baggage (Identification) Tag, delivered to the Passenger at the time the Baggage was checked, is entitled to delivery of Baggage.

3. If a person claiming the Baggage is unable to produce a Baggage (Identification) Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that he establishes to our satisfaction his or her right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery.

4. Acceptance of Baggage by the bearer of the Baggage (Identification) Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage.

Animals

Service Animals

1. Carrier will permit dogs and other service animals used by persons with a disability to accompany the persons on a flight at no charge. 

2. Carrier will accept as evidence that an animal is a service animal by presentation of identification cards, other written documentation, presence of harnesses or markings on harnesses, tags, or the credible verbal assurances of the qualified individual with a disability using the animal. 

3. Carrier will permit a service animal to accompany a qualified individual with a disability in any seat in which the person sits unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation. Service animal may not occupy a seat. 

4. A trained service animal being delivered to the owner's domicile by a trainer will be permitted to travel at no charge. 

5. Animals in training will not be transported.

Pet in Cabin Acceptance

1. Most Carriers do not allow carriage of live animals, including pets, insects, reptiles, or any other form of livestock, under any circumstances, with the exception of service animals, for transportation in the cabin of the aircraft or in the cargo hold. Please contact the Carrier to make other arrangements for the transportation of your pets.

2. Once the Carrier has accepted a cabin pet for transportation, the Passenger must store the container under the seat directly in front of him/her. The pet may not be strapped in a Passenger seat. The animal must remain in the container at all times while on board the aircraft. In the event the animal becomes offensive or causes a disturbance during transit, at the Captain’s discretion, the pet can be removed at the first en route stop and placed on an alternate carrier at the customer’s expense.  

3. Acceptance for carriage of the animals is subject to the condition that the Passenger assumes full responsibility for such animal. The Carrier shall not be liable for injury to or loss, delay, sickness or death of such animal in the event that it is refused entry into or passage through any country, state or territory.

4. An excess baggage charge for acceptance of an animal in cabin may be charged one-way per container (see Carrier for details). Payment of the charge may only be available at the Carrier's ticketing facility.

Refusal to Transport

Carrier will refuse to transport, or will remove at any point, any passenger in the following circumstances:

1. Government Request or Regulation - Whenever such action is necessary to comply with any government regulation, or to comply with any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond its control (including, without limitation, acts of God, force majeure, strikes, civil commotion, embargoes, wars hostilities or disturbances) actual, threatened or reported. 

2. Search of Passenger or Property - Any passenger who refuses to permit search of his or her person or property for explosives or a concealed, deadly or dangerous weapon or article. 

3. Proof of Identity - Any passenger who refused on request to produce positive identification. Carrier shall have the right, but shall not be obligated to require, positive identification of persons purchasing tickets and/or presenting a ticket for the purpose of boarding aircraft. 

4. Persons requiring medical oxygen for use on board the aircraft, incubators, or hook-ups for a respirator to the aircraft electrical power supply, or persons who must travel on a stretcher. 

5. A Qualified Handicapped Individual whose carriage may impair the safety of the flight or violate Federal Aviation Regulations. However, Carrier may require that a Qualified Handicapped Individual be accompanied by an attendant as a condition of being provided air transportation in certain circumstances (see Carrier for details). 

6. Comfort and Safety - In the following categories where refusal or removal may be necessary for the comfort or safety of the passengers or other passengers:

• Persons whose conduct is or has been known to be disorderly, abusive, offensive, threatening, intimidating or violent; 

• Persons who are barefoot and over five years old; 

• Persons who are unable to sit in the seat in the full upright position with the seat belt fastened; 

• Persons who appear to be intoxicated or under the influence of drugs; 

• Persons who are known to have a contagious disease; 

• Persons who refuse to comply with instructions given by Station management, supervisory personnel or uniformed flight crew members prohibiting the solicitation of items for sale or purchase, including airline tickets, passes or travel award certificates; 

• Persons who have an offensive odor, except where such condition is the result of a qualified handicap; 

• Persons who wear or have on or about their persons concealed or unconcealed deadly or dangerous weapons; provided, however, that Carrier will carry passengers who meet the qualifications and conditions established in FAR 108.11; 

• Manacled persons in the custody of law enforcement personnel; persons brought to the airport in manacles; persons who have resisted escorts; or escorted persons who express to Carrier personnel objection to the flight; 

• Persons who have misrepresented a condition which becomes evident upon arrival at the airport, and the condition is unacceptable for passage; 

• Passengers under the age of fourteen (14) days, unless attending physician approves travel. 

• Passengers who are unwilling or unable to abide with Carrier no-smoking rules; 

• However, Carrier will not refuse to provide transportation to a Qualified Handicapped Individual solely because the person's handicap results in appearance or involuntary behavior that may offend, annoy or inconvenience crewmembers or other passengers.

NOTE: Carrier will not provide certain extensive in-flight special services including, but not limited to, assistance in actual eating, assistance within the restroom or assistance at the passenger's seat with elimination functions, or provision of medical services.

The tickets of any passenger refused passage or removed en route will be refunded in accordance with this Contract. The sole recourse of any passenger refused passage or removed en route will be the recovery of the refund value of the unused portion of his or her ticket.

Reservations

1. Reservations will be honored on all Carrier's flights where applicable, but must be claimed at the ticketing, check-in or gate departure desk at least a certain time (see Carrier for details) before scheduled departure time. Failure of the passenger to check in and receive a boarding pass at least within the required time before the scheduled or posted aircraft departure time may result in cancellation of the passenger’s reserved space. A reservation of space on a given flight is valid when the availability and allocation of such space:

• is confirmed by the issuance by Carrier or its Authorized Travel Agent of a ticket that reflects space on a specific flight and date and with status "O.K."; or

• is confirmed by a reservations sales agent of Carrier, or upon issuance of a Ticketless travel confirmation number, and the passenger's name is entered into Carrier's reservations system. Failure of the passenger to honor the check-in time limit will result in cancellation of the passenger's reserved space;

2. Carrier will refuse to carry any person when such action is necessary to comply with applicable governmental regulation; 

3. When a round trip or multi-segment reservation has been made and the passenger fails to honor his or her reservation for the any portion of the trip, Carrier will cancel, without notification, the remaining portion or the continuing portion of the passenger's reservations. 

4. With some Carriers a reservation for a particular flight is confirmed by the issuance by us of a Confirmation Number. It is not necessary for you to reconfirm a flight for which there is a Confirmation Number.

Tickets

1. No person shall be entitled to transportation except upon presentation of a valid ticket. Such ticket shall entitle the passenger to transportation only between points of origin and destination. 

2. A ticket which has been altered, mutilated or improperly issued shall not be valid. 

3. A ticket is valid for one (1) year from date of issue, except as noted below:  

• Tickets issued through Carrier’s Ticket By Mail service expire for purposes of travel ten (10) days after the last confirmed travel date, unless further restricted by rules governing the fare basis; and

• Tickets or Ticketless travel authorizations issued with fare restrictions, i.e., nonrefundable tickets, are valid only on the flight and date shown on the ticket or Ticketless travel authorization. If a Customer purchases transportation with fare restrictions but chooses not to travel on the flight and date for which the ticket or Ticketless travel authorization is issued, the fare paid may, within one (1) year from the date of purchase, be applied toward the purchase of another ticket; however, the new ticket may, without penalty or fee, be more expensive or subject to different terms, conditions, or restrictions. No cash refund or credit card adjustments will be made for tickets with fare restrictions. 

4. Tickets issued with fare restrictions, i.e., "non-refundable," "valid only on flight date shown on ticket," etc. 

5. Tickets are not transferable unless specific thereon, but Carrier is not liable to the owner of a ticket for honoring or refunding such ticket when presented by another person. 

6. Carrier will provide Prepaid Ticketing Advice (PTA) for its Customers who make payments at the appropriate fare for tickets to be secured at a separate time and/or location for reserved and confirmed travel between any two points on its system. Such pre-purchased tickets can only be secured from a ticket counter of Carrier and may not be secured later that 90 days after the last travel date for which prepayment is made. Valid identification of the passenger will be required at the time of ticketing. Carrier will impose a service charge (see Carrier for details) for each PTA transaction. This service charge is not subject to discount and will not be refunded. 

7. Lost Tickets - When a passenger loses his/her ticket or a portion of his/her ticket, the passenger will be required to purchase another ticket, at published fares, before transportation will be furnished between the points covered by the lost ticket. Carrier will not replace or refund lost tickets.

8. The evidence of the contract for carriage is the Ticket. The Ticket, these Conditions of Carriage and Carrier's Regulations (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us. These Conditions of Carriage and the Carrier's Regulations are accessible in full on the Website and copies may be obtained from Carrier's offices at the addresses stated at the end of these Conditions of Carriage and at check-in.

9. When  a reservation was made on the Internet, a confirmation message will be received by e-mail with a 'Reservation Number'. This number is customer's proof of purchase. Simply present this number at the Carrier's desk at the airport, with a valid passport/ID, and a boarding pass will be issued.

Group Policies

1. Policy on Groups Booked as Individuals - When ten (10) or more Customers are booked by a single individual, company, corporation, or booking agency for travel on the same scheduled service boarding at the same origin with the same destination and for the same purpose, their reservations must be made as a group through the Carriers' Group Travel Center, and all applicable group policies and procedures must be followed. If the booking entity fails to make such reservations as a group, the Carrier reserves the right to assess a penalty upon, and/or revoke the authority of the booking entity to sell the Carriers' transportation services.  

2. Multiple Group Reservations Policy - The Carrier reserves the right to limit seats by flight for group reservations. The Carrier reserves the right to cancel future date group requests for space, not accept group reservations, and/or require that group reservations be converted to ticketed individual reservations at the applicable individual fare or be forfeited if group reservation utilization reveals what the Carrier considers to be inadequate usage of seats.

Ground Transportation

Carrier does not assume responsibility for the transportation of any passenger or his or her baggage between any airport used by Carrier and any city or other place in any area served through such airport. Ground Transportation is at passenger's expense.

Application of Fares - General

1. Transportation is subject to the fares and charges in effect on the date on which such ticket, PTA or coupon book was issued. If a ticket, PTA or coupon book has been issued before an increase in the fare becomes effective, it shall be honored for transportation between the points, and at the class of service for which it was purchased. 

2. Fares published with Airlines Tariff Publishers appear major computer Reservations Systems and apply only between the points named and via the routing as shown in the current airline's schedule. 

3. All published fares and charges are stated in local currency.

4. Some airlines have a so called price promise, which means that any passenger who has made a booking and subsequently finds that lower fares (including all applicable charges) for the same flight with the airline are now available will be refunded the difference under the following conditions: 

• The only exception to this is if the lower fare is part of a promotional offer.

• In the case of fare difference paid to make a transfer or name change, the airline will not refund below the value of the original fare paid in the initial booking. All transfer fees and name change fees are non-refundable.

• Each fare for each leg of the journey must be treated separately because we sell singles and not returns.

• To qualify for a refund the fare must be still available for sale and must be for the same date, destination, and flight number.

• To make a claim the passenger must telephone the sales center. Claims made by fax, letter, or email cannot be accepted.

5. Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport services between airports and between airports and town terminals, unless provided by the airline without additional charge. Fares will be calculated in accordance with airline's Tariff in effect on the date of payment for the Ticket for the flight or flights concerned. Should the customer wish to change the flight or any part of the itinerary there may be additional payments due.

6. Any tax or charge imposed by Government or other authority, or by the operator of an airport, in respect of passengers or the use by passengers of any services or facilities will be in addition to airline's fares and charges and shall be payable by the customer, except as otherwise provided. At the time a reservation is made, the customer will be advised of taxes and charges not included in the fare. Such taxes and charges imposed on air travel are constantly changing and can be imposed after the date that your reservation has been confirmed. If any such tax or charge is introduced or increased after the reservation was made, customer will be obliged to pay it prior to departure.

7. Fares and charges are payable in any currency in which the fare is published unless otherwise agreed by the airline.

Infant Fares

1. Children over fourteen (14) days and under two (2) years of age and not occupying a seat, will be carried free when accompanied by a fare-paying passenger twelve (12) years of age or over. 

2. Children over fourteen (14) days and under two (2) years of age occupying a seat with or without an infant car seat will be assessed the applicable Infant Fare for their journey. Infants must be accompanied by a passenger at least twelve (12) years of age. 

3. Carrier requires a reservation and purchase of a ticket at the infant fare when infant seats / bassinets are used during flight. Only FAA approved infant seats will be permitted to be used.  

Unaccom-

panied Children

1. Carrier will not accept for passage any child under five (5) years of age unless accompanied by a passenger twelve (12) years of age or over.  Unaccompanied children between the ages of five (5) and (7) will be accepted for travel on-line and on through flights without a change of aircraft.  Children eight  (8) to eleven (11) years of age will be accepted on direct or connecting flights. The child will not be accepted if the flight on which the child holds a reservation is anticipated to terminate short of, or bypass, the child's destination. The parent or responsible adult who brings an unaccompanied child to the airport of departure will be required to remain with the child until departure. The parent or responsible adult must furnish Carrier in writing (duplicate of which must be in the child's possession) evidence that the child will be met by another parent or responsible adult upon deplaning at his/her destination. The person meeting the child at his/her destination will be required to present positive identification and sign a release on a form designated by Carrier. An initial, mandatory unaccompanied minor fee and a connection escort charge may have to be paid (see Carrier for details). When both fees apply the higher of the two will be charged. Unaccompanied minors will not be allowed to travel on the last connecting or through flight of the day. Nonstop flights will be permitted. The only exceptions are cities which have only one flight a day, in or out, of their station.

2. Carrier will assume no responsibility for unaccompanied children beyond those applicable to an adult passenger.

Military Fares (USA only)

1. Application: Fares apply at all times to U.S. Military Personnel on active duty and to their dependents. Children ages two (2) - eleven (11) years must be accompanied by a military passenger or a military passenger dependent at least twelve (12) years of age. Military Personnel who have been discharged from active military duty and where travel is completed within seven (7) days of the date of discharge. Tickets must be purchased at this fare prior to departure from point of origin. 

2. Reservations: Advance reservations will be accepted for transportation pursuant to Section 7 of this Contract. 

3. Payment of charges by Government Transportation Request (GTR) not permitted. 

4. Identification - A valid Active Duty Identification Card (green) or a copy of discharge orders must be presented at time of ticket purchase and at check-in for Military Personnel. Dependents must present Uniform Service Department Identification and a Privileges Card marked "Active." Upon request of Carrier, military and dependent passengers must present identification.

1. Passengers at least twelve (12) years of age but less than twenty-two (22) years of age may be eligible for Youth Fares. Tickets must be purchased at this fare prior to departure from the point of origin.

2. Advance reservations will be accepted for transportation.

3. As proof of age, a passenger traveling on a Youth Fare may be required at the time of check-in to present either a passport, driver’s license, birth certificate, government-issued picture identification card, or other identification document acceptable to Carrier bearing the passenger's birth date. 

Senior Citizens Discount

1. Application: Discounted Senior Fares may be available for flights on particular dates, times and routings. Fares apply to passengers at least sixty-five (65) years of age. Tickets must be purchased prior to departure from point of origin. Seniors and traveling companions receive a 10% discount off any published fare. 

2. Reservations: Advance reservations will be accepted for transportation. 

3. Proof of Age: Passenger must have in his possession and upon request of Carrier, present proof of age at boarding point or at any point en route. Such proof must be: a passport, birth certificate, resident alien card, driver's license or other document acceptable to Carrier and bearing passenger's birth date.

Special promotional fares may be available via the Internet on Carrier’s Website (Internet address: http://www.airline.com). Seat availability, fares, and fare restrictions are published in the Website presentation.

Smoking

Smoking aboard the aircraft is prohibited in accordance with Federal Law. 

Claims

1. No claim for loss, damage, or delay in delivery of baggage, or for personal injury or death passenger will be entertained by Carrier unless written notice of the claim is presented to an office of Carrier within twenty-one (21) days after occurrence of the event giving rise to the claim. 

2. Further, in the case of allegedly lost, damaged, or delayed baggage, no claim will be entertained unless preliminary written notice of the claim is presented within four (4) hours after arrival of the flight on which the loss, damage, or delay is alleged to have occurred. The preliminary notice may be amended within the 21-day limit. 

3. Failure to give notice within these time limits will not bar the claim if the claimant establishes to the satisfaction of Carrier that he/she was unable to give such notice.

4. No legal action on any claim described above may be maintained against Carrier unless commenced within one (1) year of Carrier's written denial of the claim in whole or in part. 

Failure to Operate as Scheduled

1. Late or Irregular Operation - Whenever Carrier fails to operate any flight according to schedule or changes the schedule of any flight, Carrier will, at the request of the passenger:

• Transport the passenger on another of its flights on which space is available at no additional charge; or 

• Refund the ticket.

2. Cancelled Flight(s) - In the event of flight cancellation, the Carrier will, at the request of the passenger:

• Transport the passenger on another of its flights on which space is available at no additional charge; or 

• Refund the ticket.

3. Generally the Carrier shall not be liable or responsible for any failure or delay in operating any flight due to causes beyond the Carrier's control, including but not limited to, acts of God, governmental actions, fire, weather, mechanical difficulties, strikes or labor disputes or inability to obtain fuel for the flight in question (see Carrier for exceptions). Carrier undertakes to use its best efforts to promptly notify all affected passengers of planned schedule changes and service withdrawals. This provision shall not be available to Carrier as a defense against claims by passenger unless Carrier has posted a sign containing notice of the content of this Section at each ticket counter and gate departure desk operated by Carrier. Contract terms shall in no manner limit the availability of any appropriate common law defenses which Carrier may assert in a court of law. 

4. Carrier will attempt to carry passengers and their baggage promptly but schedules are subject to change without notice and the time shown in Carrier's timetables, tickets and advertising are not guaranteed. Carrier may substitute other aircraft or airlines and may change, add or omit stopping places, all without prior notice to passengers. Carrier is not responsible for making connections to other flights of its own or those of other airlines.

Refunds

In many cases the Carrier is a non-refund airline. However, requests for refunds may be considered in exceptional circumstances such as bereavements and on medical grounds.  Requests for same-day refunds, within 24 hours of the original booking, are also accepted. A fee per passenger per leg may be charged (see Carrier for details).
    
Otherwise, the Carrier reserves the right to refund in currency of ticket issuance or local currency. Requests for refunds on refundable tickets will not be honored after two (2) years from the date of original issue.

1. Involuntary - When passage is involuntary cancelled or terminated before the passenger has reached final destination shown on his/her ticket because of flight cancellation, missed connections, flight delay, omission of a scheduled stop, or refusal or removal under conditions prescribed, Carrier will, upon surrender of the ticket, or unused portion thereof, make a refund upon one of the following bases:

• When no portion of the trip has been made, refund will be made in an amount equal to the fare paid; 

• When a portion of the trip has been made, refund will be made in an amount equal to the applicable one-way fare (less the applicable discount, if any) via the routing specified on the ticket from the point of cancellation or termination either to the point at which air transportation is to be resumed or to the destination specified on the ticket.

2. Voluntary - When passage is voluntarily cancelled or discontinued by a passenger of his/her own volition before reaching the final destination shown on his/her ticket or when passage is cancelled before scheduled departure time or discontinued for any other reason not defined, the following rules apply:

• When no portion of the trip has been made, the customer may exchange his/her wholly unused ticket for a non-refundable MCO for future travel on the airline to other destinations for a surcharge, or reissue for a new ticket for the same routing valid for one year from the date of original issue for a fee (see Carrier for details on amounts). 

• When a portion of the trip has been made, any unused portion of a ticket has no value.

Stopovers

A stopover shall occur when a passenger arriving at an immediate or junction point on his/her itinerary fails to depart from such intermediate or junction point on the published connecting flight to the passenger's next intermediate or junction point or destination.

Denied Boarding Compensation

1. Conditions for Payment of Compensation to Passengers Denied Boarding - Subject to the exceptions in this subparagraph, Carrier will tender to the passenger the amount of compensation specified in subparagraph (C) when:

• Passenger holding a ticket for confirmed reserved space presents him/herself for carriage at the appropriate time and place, having complied fully with Carrier's requirements as to ticketing, check-in and reconfirmation under Carrier's Contract of Carriage; and 

• The flight for which the passenger holds confirmed reserved space is unable to accommodate the passenger and departs without him/her.  

2. The passenger will not be eligible for compensation if:

• The passenger becomes a volunteer for denied boarding on the flight for which he holds confirmed reserved space; or 

• Carrier offers comparable air transportation, or other transportation used by the passenger at no extra cost, which at the time such arrangements are made is planned to arrive at the passenger's next stopover or, if none, final destination within one (1) hour after the scheduled arrival of the passenger's original flight.  

3. Amount of Compensation Payable: Carrier will tender compensation as liquidated damages to each passenger who is eligible for denied boarding compensation, in certain amounts (see Carrier for details).

• Tender of the compensation will be made by Carrier on the day at the place where the denied boarding occurs, except that if Carrier arranges for the passenger's convenience alternate means of transportation which departs before the tender can be made, tender will be by mail or other means within twenty-four (24) hours after the denied boarding; 

• Compensation will be in the form of a draft made payable to the passenger, except that the airline may offer vouchers for free transportation in lieu of the draft. The passenger may insist on the draft, or may refuse all compensation and bring private legal action; 

• Acceptance of the compensation by the passenger relieves Carrier from any further liability to the passenger caused by Carrier's failure to honor the confirmed reservation.  

4. Boarding Priority Rules. In determining which passengers holding confirmed reserved space shall be denied boarding involuntarily, Carrier shall deny boarding to such passengers in the order of its boarding priority, which is first-come, first-served at the boarding gate with no preference given to any particular category. Reasonable efforts will be made to accommodate physically handicapped, elderly, or infirm passengers needing assistance, and unaccompanied children. 

5. Written Explanation of Denied Boarding Compensation and Boarding Priority Rules: Immediately after a denied boarding occurs, Carrier will give passengers who are denied boarding involuntarily a written explanatory statement. 

Ticket Acceptability

Most carriers will accept only their own tickets, and then only if all transportation written thereon uses the services of Carrier. Therefore, any ticket issued in conjunction with travel on another carrier will not be accepted.

Some carriers will accept tickets of any carrier with which it has and interline agreement with.

Right to Change Contract

Carrier reserves the right, to the extent not prohibited by federal law, to change, delete, or add to any of the terms of this Contract without prior notice. All changes must be in writing and must be available for public inspection at each of the Carrier's ticket offices.

Check Acceptance (USA only)

1. Personal checks made payable to the airline for exact amount of purchase must include imprinted name, mailing address and telephone number. A valid driver's license with picture (or valid passport) as personal identification is required. 

2. Company checks may be made payable to the airline for exact amount of purchase. Proper identification of person presenting a company check (valid driver's license and/or valid company identification) is required.    

3. A service charge will be assessed on all checks returned to the airline (see Carrier for amounts).

Online Travel Shopping - Reservations

Online travel shopping via the airline's Website is safe and secure. The online travel planning and booking applications use some of the best encryption technology available today. The customer's right to privacy and security is a major focus for the airlines, whose goal it is to help maintain control over personal data while continuing to offer the best online solution to help the customer plan their business or personal travel.

The following are guidelines the airlines use to protect your information when you visit the airline's Website.

To make the online experience as secure as possible, it is  recommended to use a security-enabled browser (such as Microsoft Internet Explorer version 3.0 or greater, or Netscape Navigator version 3.0 or greater). The personal information send regarding the online purchases is encrypted by using Secure Sockets Layer (SSL) technology. This provides for the encryption of any information that is transferred across the Internet from customer's computer to the Carrier's servers and databases, including:

• customer name

• user name and password

• address, phone number, email address

• personal preference information

• credit card number

The airlines use the customer's profile information only to support the customer relationship with them and do not engage in the selling or marketing of personal information. The airline  only require the personal information when it is essential to do so (such as holding or finalizing the reservation or working with their frequent flyer system). Storage of personal information is needed only to better serve the customer and to allow the airline to make customer's travel purchases quickly and easily.

Personal information is requested in two instances:  

1. Subscription and Registration

To gain access to real-time airline reservations and frequent flyer systems, the customer has the option of creating Online User Accounts and Personal Profiles. The process of creating a profile begins by filling out a simple registration form, which is entirely optional and will allow for the full benefit of the airline's online reservation and frequent flyer systems. Setting up an Accounts and User Profiles carries a number of benefits. It allows to:

• Personalize the airline's reservations area to customer's preferences.

• Store important and basic information so that the customer  do not have to enter it each time they return to the airline to book travel arrangements.

• Review the history of online bookings with the airline.

• Access and review the account in the airline's frequent flyer system.

2. Final Travel Purchase and Confirmation

In order to complete the travel reservation properly and comply with recent government-mandated security regulations, the airline must have the correct legal names for each traveler. This information is necessary to enter, along with contact information, should the Carrier need to contact the customer about their travel reservation.

International Travel

In the event that any passenger purchasing transportation on Carrier may be determined to be in international transportation under the Warsaw Convention, Carrier waives all limitations of liability contained in that Convention and agrees not to limit its liability for death or injury to such passenger.

Electronic Surveillance of Passengers and Baggage

Passengers and their baggage are subject to inspection with an electronic detector with or without the passenger’s consent or knowledge.

Check-in Procedure

Although luggage is checked and tickets may be purchased at the airline's ticket counter, customers check-in for their flights at the departure gate. We recommend that all passengers check in at least two hours prior to departure. Some airlines may require longer check-in times (see Carriers for details). Customers presenting themselves for check-in at the departure gate less than 10 minutes before scheduled departure will lose their confirmed reservations and will not be eligible for denied boarding compensation.

If you are able to present a paper ticket or an electronic ticket receipt that shows the correct flight and date information, you may proceed directly to the gate. Customers without electronic receipts or who have made changes to their tickets must first check-in at the airline's ticket counter.

It is suggested to go directly to the gate after check-in. Allow extra time to pass the security checkpoint; heightened security requires more time in processing customers.

Boarding Procedure

Airline customers checking in will receive a (numbered) boarding pass. After pre-boarding of disabled customers, unaccompanied children, and families with small children, general boarding of all the remaining passengers will take place. If a numbered boarding pass has been issued (not applied by all airlines), boarding of the remaining passengers may be by seating row numbers (e.g. 1 through 30 will board; then 31 through 60; 61 through 90, and so forth). Boarding pass numbers are given in relation to time of check-in. Per Federal Law, children under 15 years of age may not occupy seats in emergency exit rows.

Other Conditions & Restrictions

The low cost carriers may apply further restrictions and/or conditions, which are not listed above, or which may differ slightly from the ones documented above.

We recommend, therefore, to always check the travel conditions published in the various airline's site for exact details.